SUPPORT

Contact Us

Response time: under 24 hours

We're a small team and we read every message. Choose the path that fits your question:

Fastest: the in-app contact form

Open bilisnap.com → top menu "Contact Us" → pick a topic and send. Topics include: general inquiry, broken link/download issue, feature request, MP3/audio quality question, copyright & DMCA.

What to include (so we can help in one reply)

Broken download? The exact video link you pasted, the quality you picked, and the error message text.
Feature idea? What you're trying to do and why it matters — real use cases get prioritized.
Copyright? Please use the dedicated DMCA procedure (fastest lawful handling).

Guides first

Many questions are answered instantly in our guides section — including how to download bilibili.tv videos in 1080p with sound.

Typical reply time: under 24 hours (may be longer on weekends). We never ask for passwords, payment details, or personal documents.